Profile Summary

Certified IT professional with extensive experience in upstream IT support, technical management, and effective documentation. Holds multiple certifications including CCNA, MTCNA, IBM Cybersecurity IT Fundamentals, Google IT Support Professional, and NSE Level 1, 2 & 3 Network Security Associate. Proficient in internal audits and integrated management systems (ISO 9001:2015, ISO 14001:2015, and OHSAS 18001:2007).

Skills Summary:

Experienced in upstream support of IT technology.
Demonstrates strong technical performance, management, and effective documentation skills.
Proficient in ensuring the smooth operation of computers, network devices, wireless printers, and end-user needs.
Skilled in desktop analysis, including installation, configuration, software troubleshooting, and system file repair.
Knowledgeable in MicroTik and Cisco devices, network troubleshooting, OS Windows, TCP/IP, WAN/LAN (VLAN), subnetting, DNS, DHCP, and OSI Layer.
Experienced in network installation and configuration of devices such as Mikrotik routers, Cisco routers, switches, and POE hubs.
Proficient in CCTV wiring design, installation, configuration, IP setup, commissioning, and maintenance.
Adept at troubleshooting and problem-solving in IT support, providing excellent customer service, and effectively diagnosing and resolving issues.
Committed to maintaining detailed and effective documentation, describing problems, end results, and step-by-step solutions.
Soft Skills:

Ability to communicate and work effectively across different cultures and social groups.
Integrity, discipline, strong work ethic, teamwork, leadership, time management, responsibility, high level of initiative, and professionalism.
Excellent communication and presentation skills at all organizational levels.
Ability to work well under pressure, quick learner, hardworking, highly creative, and goal-oriented.
Proficient in working with SOPs and making or revising relevant effective standardizations.